a training course designed to increase the quality of reception towards people with disabilities and those with specific mobility needs. Between theoretical moments and practical activities, the course offers concrete tools for recognizing and overcoming physical, organizational and communication barriers, spreading a culture of accessibility that starts from everyday life and is reflected in the experience of citizens and visitors. Objectives Develop practical skills to welcome and support people with disabilities. Raise awareness of the value of accessibility among municipal staff and local operators. Make the city experience easier, safer, and truly open to all. Who it is aimed at Employees of the Municipality of Desenzano, tourist, commercial and cultural operators in the area and, more generally, those who contribute every day to making the city more welcoming. With this project Desenzano del Garda strengthens its commitment as a model of inclusive hospitality on Lake Garda, enhancing the collaboration between institutions, citizens and professionals. World4All: let's build places without barriers together.